Back in the day, customers had limited methods to engage with your business – visiting your location, calling or emailing with questions and concerns, or your website. Today there are a myriad of ways for consumers to engage, and businesses need to react to consumer demands.
The customer experience has changed dramatically – they want more immediate responses, on their own terms. If you’re not using a variety of methods to engage and gain insight from your consumers, you may be missing the boat. Successful companies realize that they need to engage with consumers using the technology that they are most comfortable with.
The Customer Engagement Console is one way to enhance your feedback programs and engagement levels. This tablet based console can be placed in high traffic areas to encourage customer engagement.
We have recently released a video series highlighting the Customer Engagement Console program – each video highlights another use for the program and gives you insight into how this can benefit your company.
We invite you to view the first installment, which provides a nice general overview of the program. Please check back often, as we’ll be releasing more installments over the next few weeks.